Veterans should be aware of a marketing scam targeting callers trying to reach the Department of Veterans Affairs (VA) National Call Center or GI Bill Call Center. A marketing company has established two fraudulent numbers that differ from the two official VA call center numbers by one digit. If the fraudulent number is dialed by mistake, the answering party will offer a gift card and try to obtain personal and financial information, including credit card information, from the caller. The answering party may even transfer the caller to the VA after the caller’s information is obtained.
The VA will never ask you for a credit card number or banking information over the phone.
In all cases, before giving personal sensitive information over the phone make sure you know who you are taking to.
The numbers to be avoided are:
800-872-1000 (the VA National Call Center number is 800-827-1000)
888-442-4511 (the VA GI Bill Call Center number is 888-442-4551)
VA has notified law enforcement authorities to address this situation, and will provide additional information and guidance as necessary.
You can verify VA’s customer service numbers online at http://bit.ly/1ekM369